Privacy Policy
Welcome to Elite Comfort. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services, book a stay through platforms such as Airbnb or Booking.com, or visit our website.
By using our services, you agree to the collection and use of your information in accordance with this policy and relevant UAE laws governing short-term and vacation rentals.
1. Information We Collect
When you book or inquire about a stay with us, we may collect the following types of information:
Personal Identification Data: Full name, email address, phone number, passport or Emirates ID (as required by the Dubai Department of Economy and Tourism – DET).
Booking Details: Check-in and check-out dates, accommodation preferences, number of guests.
Payment Information: Billing details and payment method, handled securely through our booking partners or trusted third-party processors.
Technical Data: IP address, browser type, and usage data when interacting with our website.
2. Why We Collect Your Data
We collect and use your data to:
Process bookings and deliver rental services.
Comply with legal obligations under Dubai Tourism regulations (e.g., guest registration with DET).
Confirm identity and ensure safety for all guests.
Improve our service quality and customer support.
Meet financial and operational obligations such as invoicing and reporting.
3. Legal Basis for Processing
Your data is collected and processed on the following legal grounds:
Contractual necessity: To fulfill your booking and manage your stay.
Legal compliance: In line with UAE short-term rental regulations.
Legitimate interest: To improve our services and communicate effectively.
Consent: For optional services or marketing communication (opt-in only).
4. Data Sharing and Disclosure
We may share your information with:
Government Authorities: Such as the Dubai Department of Economy and Tourism (DET) for mandatory guest registration.
Service Providers: Property maintenance, cleaning, or support staff assisting in providing your rental experience.
Booking Platforms: Airbnb, Booking.com, or others you use to book with us, according to their privacy terms.
Payment Processors: To securely process payments (e.g., Stripe, PayPal).
Legal Advisors: In the event of legal disputes or compliance obligations.
We never sell or rent your data to third parties.
5. Data Retention
We retain personal data only as long as necessary to:
Complete your stay and follow-up services.
Comply with DET requirements and UAE accounting laws.
Resolve disputes or enforce agreements.
Once data is no longer needed, it is securely deleted or anonymized.
6. Data Security
We implement industry-standard measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform is 100% secure, so we encourage safe browsing practices.
7. Your Rights
Subject to UAE laws, you may request to:
Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Withdraw consent (where applicable).
Request deletion of your data (unless retention is legally required).
Please contact us at Support@elitecomfort.ae to submit such requests.
8. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
9. Links to Other Websites
Our services may link to third-party websites (e.g., Airbnb or Booking.com). We are not responsible for their privacy practices and recommend reviewing their policies before providing personal data.
10. Updates to This Policy
We may update this Privacy Policy to reflect legal, operational, or service changes. Updates will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Elite Comfort Customer Support:
+971 56 626 7030
Support@elitecomfort.ae
